Frequently asked questions

It's nice that you're trying to contact us! Do you have a question about your package? Please first read our FAQ below, which includes the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.

1.How long does shipping take?

  • Handling time: 1-2 Business days (Monday – Friday)
  • Transit time: 4-6 Business days. (Monday – Friday)
  • Our Order cut-off Time: 5.00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Total Estimated Delivery time: 5 - 8 Business Days

2. How much does shipping cost?

 We Provide Free shipping for all orders within the United States

3. Do you ship internationally?

No, Currently we only shipping United States.

4. What is your return policy?

We have 30 days Return policy. You have 30 days from the date you receive your order to initiate a returns.

5. How do I return an item?

Email our customer service team at support@riverstorelabel.com. In your, Message please include your order number and the reason for your return.

6. Can I exchange an item?

We accept Exchange. please contact to our Customer service team at support@riverstorelabel.com

7.  Can I cancel my order?

You can cancel an order for free within 24 hours of purchase to contact out customer services team at support@riverstorelabel.com

Once an order has been shipped, it cannot be canceled.

8. What payment methods do you accept?

   We accept the following payment methods

  • Visa
  • Master Card
  • AMEX
  • Union pay
  • Shop Pay
  • Google Pay

9. What happens if my order arrives damaged?

If you notice that your package has been damaged during transport, please notify us at support@riverstorelabel.com within 7 working days of receipt of the order.

In order to process your claim, we may require photographic proof of the damaged goods.

After reviewing the claim, we may require a replacement, refund or credit for items proven to have been damaged in transit.

10. How can I track my order?

You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You Can do it on this page.

11. How Can I Contact with Riverstone Label ?

Contact Information:

Email: support@riverstorelabel.com

Phone: +1 540 805 0672

Address: 419 Stone St, Oneida, New York 13421, United States

Customer Service: Monday - Friday: 9.00 AM to 5.00 PM 

We aim to respond to inquiries within 24 hours.