It's nice that you're trying to contact us! Do you have a question about your package? Please first read our FAQ below, which includes the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.
1.How long does shipping take?
- Handling time: 1-2 Business days (Monday – Friday)
- Transit time: 4-6 Business days. (Monday – Friday)
- Our Order cut-off Time: 5.00 PM (GMT-05:00) Eastern Standard Time (New York).
- Total Estimated Delivery time: 5 - 8 Business Days
2. How much does shipping cost?
We Provide Free shipping for all orders within the United States
3. Do you ship internationally?
No, Currently we only shipping United States.
4. What is your return policy?
We have 30 days Return policy. You have 30 days from the date you receive your order to initiate a returns.
5. How do I return an item?
Email our customer service team at support@riverstonelabel.com. In your, Message please include your order number and the reason for your return.
6. Can I exchange an item?
We currently don’t process exchanges. If you need a different size or item, please place a new order and return the original product for a refund.
7. Can I cancel my order?
You can cancel an order for free within 24 hours of purchase to contact our customer services team at support@riverstonelabel.com
Once an order has been shipped, it cannot be canceled.
8. What payment methods do you accept?
We accept the following payment methods
- Visa
- Master Card
- AMEX
- Shop Pay
- Google Pay
9. What happens if my order arrives damaged?
Don't worry, if you receive a defective product, we will replace it for free, but you must notify us and return your product within 30 days.
10. How can I track my order?
You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You Can do it on this page.
11. How Can I Contact with Riverstone Label ?
If you have any questions or comments, we are happy to help! Please contact us using the information below:
Address: 419 Stone St Suite 3B, 2nd Floor, Oneida, NY 13421, USA
Email: support@riverstonelabel.com
Phone Number: +19296033391
Opening Hours: Monday – Friday: 9:00 a.m. – 5:00 p.m.
We aim to respond to inquiries within 24 hours.